1) Shipping

We process your order within 1–3 business days.

Estimated delivery time: 3–20 days, depending on the destination and carrier logistics.

Shipping rates (by region):
Shipping zones are the same as our rate regions:

• North America: $60 MXN

• Asia: $50 MXN

• Europe (EU): $90 MXN

• South America: $75 MXN

Tracking:
Once your order ships, you’ll receive a tracking code by email so you can follow your shipment.

2) Returns & Refunds

Return window:
We accept return requests within 5 days after delivery.

Condition:
Returns are only accepted if the product arrives damaged by us or during shipping.
We do not accept returns for damage caused by the customer.

How to request a return:
Email us at zenectshop@gmail.com and include:

• Your order number

• Proof of damage (photos or video)

Refunds:
Once approved, refunds are processed within 3–10 days, depending on your payment method and bank.

Exceptions:
No exceptions.

3) FAQ

How long does shipping take?
Shipping takes 3–20 days, depending on the destination.

How can I track my order?
You’ll receive a tracking code by email once your order ships.
You can also track it through the Shop app.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and many more options available at checkout.

Can I change my order after placing it?
Once an order is placed, it can’t be changed.

4) Contact

Need help with your order? Email us at:
📩 zenectshop@gmail.com

Response time: 24–72 hours

Please include your order number so we can help you faster.